Refund policy

General Terms of Service (Contract)

Welcome to our website! Thank you for honoring us with your trust. 

If you have any questions about these General Terms and Conditions of Service (hereinafter referred to as the "Terms"), the use of the website, the individual products, the process of purchase, or if you would like to consult with us regarding your individual needs, please contact us through the Website by clicking on the "Contact Us" button or at one of the contact details provided.

1. Business (Seller) Details

Name: GreenStone Consulting Kft.

Headquarters: 1025 Budapest, Zöldkő utca 26-64. H. ép. Door 4

Mailing address: 1025 Budapest, Zöldkő utca 26-64. H. ép. Door 4

Registration authority: Metropolitan Court of Registration

Company registration number: 01-09-421671

Tax number: 32391789-2-41

Representative: Andrej Taraczky, managing director with independent representation

Contact: Olga Taraczky

Phone number: +36 30 9968866

E-mail: otaraczky@sentovivo.eu

Website: https://sentovivo.eu/

2. Hosting provider details

Name: Rackforest Zrt.

Headquarters: 1132 Budapest, Victor Hugo utca 11. 5th floor, B05001. door

Contact: info@rackforest.hu

Website: https://rackforest.com/kapcsolat/

3. Scope of the Terms

The scope of these Terms and Conditions covers all sales contracts concluded between the Company as the provider of the webshop (online marketplace) and any buyer within the framework of the electronic commerce service provided through the webshop available on the Website.

In the case of a buyer who qualifies as a consumer, the contract qualifies as a consumer contract and the consumer is entitled to consumer rights. According to Act CLV of 1997 on Consumer Protection (hereinafter referred to as the "Consumer Protection Act"), a consumer is a natural person acting for purposes outside his or her independent profession and economic activity, who buys, orders, receives, uses, uses goods or is the addressee of a commercial communication or offer related to the goods. For the purposes of the rules applicable to the conciliation board, with the exception of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, a non-governmental organisation as defined in a separate law acting for purposes outside its independent profession and economic activity shall be considered a consumer, a church legal entity, condominium, housing association that buys, orders, receives, uses, uses or is the recipient of a commercial communication or offer related to the goods. In addition to the above, Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC ('Regulation (EU) 2018/302') also qualifies as a buyer under the Decree.

General terms and conditions that differ from the Terms and Conditions of the Company and that may exist on the part of the buyer shall only enter into force if their application has been expressly and in writing stipulated by the parties. Unless otherwise agreed in writing, no custom widely known and regularly used by the subjects of similar contracts in the given line of business shall become the content of the contract.

The Enterprise

• in the case of a contract concluded with a customer who is not a consumer, reserves the right to unilaterally amend these Terms and Conditions,
• in the case of a contract concluded with a consumer, the Consumer is entitled to unilaterally amend these Terms and Conditions to the extent that it complies with the consumer protection provisions of the Civil Code and other applicable legislation,

however, such modifications shall not apply to orders which were already accepted by the Company prior to the modification.

The technical information required for the use of the Website, which is not contained in these Terms, is provided by other information available on the Website.

The customer is obliged to familiarize himself with these Terms before finalizing his order.

Language and form of the contract, law governing the contract

Subject to these Terms

• the language of the contracts is Hungarian;
• contracts are governed by Hungarian law;
• contracts are not considered to be written contracts, they are not recorded by the Seller.

5. The technical steps of concluding the contract, the process of purchasing, the conclusion of the contract

Purchase is not subject to registration.

ATTENTION! Our products may contain traces of alcohol, so we can only sell and deliver such products to our customers who are over 18 years of age! In case of doubt, the courier may ask for proof of the customer's age before handing over the product.

5.1 Product selection

You can access the products on the Website by clicking on the "Webshop" menu item. Click on each product to find a detailed description of the product and its price. On this interface, you can select the quantity of the product you want to order, add the product(s) to the cart or proceed to finalize the order.

 5.2 Add to cart

You can add your product(s) to the cart by clicking on the "Add to cart" button without any purchase or payment obligation on your part, as adding to the cart does not qualify as an offer. If you would like to buy more or less of a product, you can also change the number of products already added to the cart on the "Cart" page (you can even delete all of them).

We recommend that you add the product to the cart even if you are not sure whether you want to buy the product, because this will give you an overview of the products you have selected at the moment with one click, and you can view and compare them displayed on one screen. The content of the Cart can be freely modified until the order is finalized – until the "Order" button is pressed – products can be removed from the Cart as desired, new products can be placed in the Cart as desired, and the desired product number can be modified.

If you add the selected product to the Shopping Cart, you can view the products in your shopping cart by clicking on  the "View Cart" button.

If you do not wish to select any more products, click on the "Order" button to proceed to the payment interface.

If you would like to view the selected product again, or if you would like to add another product to the cart or order it, click on the "Continue shopping" button.

 5.3 Viewing the Cart

When using the Website, you can check the contents of the Cart at any time by clicking on the cart icon in the upper right corner of the Website. Here you can remove the selected products from the cart or change the number of pieces of the product. On this interface, you can also see the estimated total amount, which does not include shipping costs and any discounts.

If you do not wish to select any more products and add them to the cart, you can continue shopping by clicking on the "Order" button.

If you would like to view the selected product again or add a new product to the Shopping Cart, or order a new product, click on the "Continue shopping" button!

 5.4 Entering contact information, selecting the delivery method and payment

After pressing the "Order" button, the content of the Cart will be displayed, and in the case of the purchase of the products selected by you, the total amount to be paid by you (including the shipping cost if you enter the shipping data) will be displayed in HUF.

In the "Contact information" section, you will need to enter your email address or phone number, or you can request email notifications about news and offers by ticking the small box.

 In the "Delivery Method" section, you must provide your first name, last name (this is optional) and an address in Hungary to which you want the order to be delivered, providing the following data: country/region; postal code; settlement; address; building, floor, door, etc. By ticking the box here, you can save the data entered here for later. After filling in the data, the amount of the shipping cost in HUF will be displayed in the "Mode of delivery" section, which will be added to the Cart subtotal on the right, determining the total amount.

 In the "Payment" section, you can choose whether to pay online by credit card or cash on delivery. Select your payment method. In case of payment by credit card, enter your bank card details. Finally, click on the "Pay" button.

In the "Billing address" section, you can choose to match the shipping address or enter a different billing address: country/region; surname; first name; postal code; settlement; address; building, floor, door, etc.

 5.5 Finalizing the order (making an offer)

If you are convinced that the Cart contains the products you wish to order, the total amount to be paid is acceptable to you, and your data is correct, you can close your order by clicking on the "Send Order" button. The information provided on the Website does not qualify as an offer to conclude a contract on the part of the Seller. For orders falling within the scope of these Terms, the buyer shall be deemed to be the bidder.

By clicking on the "Submit Order" button, the buyer expressly acknowledges that his offer shall be considered to have been made, and his statement will entail a payment obligation in the event of confirmation by the Seller in accordance with these Terms and Conditions. The seller automatically confirms the arrival of the order to the buyer via e-mail. If this confirmation does not reach the customer within the reasonable time limit from the date of sending the customer's order, depending on the nature of the service, but no later than within 48 hours, the customer shall be exempt from the obligation to make an offer or to enter into a contract.

 5.6 Sending and confirming the order, conclusion of the contract

The Seller confirms the Buyer's offer by e-mail after sending the Buyer's order automatically, but no later than 48 hours after the Buyer's offer has been sent. The contract is concluded when the confirmation email sent by the Seller becomes available to the buyer at the e-mail address provided by the buyer.

Otherwise, after submitting the order, the customer arrives at an interface where he can see (i) the confirmation number, (ii) the ordered product(s), the price, the shipping cost, the total amount, (iii) a reminder that the customer will soon receive a confirmation e-mail with the order number; (iv) Order data: contact details, payment method, delivery address, billing address, delivery method. If the customer notices at this point that any of the data has been entered incorrectly, they can contact us by clicking  on the "Contact Us" button in the "Need help?" section to correct the incorrect data.

By clicking on the "Continue shopping" button, you can go back to the main page to initiate a new purchase process.

6. Procedure for uncollected packages

If the buyer does not accept the product ordered and handed over for delivery, and the consumer does not exercise his right of withdrawal from the Seller within 14 days without justification, he or she is in breach of his contract with the Seller, on the basis of which he or she is obliged to receive the ordered product and thus accept the Seller's performance. In this case, the Seller will attempt to re-deliver the product, provided that it can be agreed with the Buyer, but may make the repeated delivery subject to the payment of a delivery fee. If the repeated delivery is unsuccessful or cannot be agreed with the buyer because the buyer refuses to cooperate or is not available at all, the Seller is entitled to terminate the contract concluded with the buyer due to the breach of contract and to enforce the cost of the unsuccessful delivery and return to the buyer as a penalty. In this case, the consideration already paid will not be refunded to the buyer. The Parties accept the use of e-mail as a form of communication used by the Buyer at the time of the order for the termination of the contract and stipulate that the date of notification of the termination shall be the time when the e-mail containing the Seller's notice of termination becomes available in the Buyer's e-mail account.

7. Correction of data entry errors - responsibility for the accuracy of the data provided

The customer has the opportunity to modify the entered data continuously during the order, before sending the order. We would like to draw the customer's attention to the fact that it is the customer's responsibility to ensure that the data provided by the customer are entered accurately, as the ordered product will be invoiced and delivered based on the data provided by the customer. We would like to draw the customer's attention to the fact that the incorrectly entered e-mail address or the storage space of the mailbox may result in the non-delivery of the confirmation and may prevent the conclusion of the contract. If the buyer has submitted their order and discovers an error in the data provided, they must initiate a modification of their order from the Seller as soon as possible. The buyer can initiate the modification of the defective order by clicking on the "Contact information" menu item, by sending an e-mail or a phone call from the e-mail address provided at the time of ordering (the Seller's contact details are included in Section 1).

8. Information on the essential characteristics of products

Information on the essential features of the products available for purchase on the Website is provided in the descriptions of each product.

9. Prices, payment terms

9.1 Prices

Our prices indicated on the Website include the amount of the current value added tax in addition to the net price of the product, but do not include shipping and possible packaging costs. The customer will be informed of the maximum cost of transport and packaging before the conclusion of the contract. The possibility that the Seller may change the prices for business policy reasons cannot be ruled out. The change in prices does not extend to contracts already concluded.

9.2 Payment

The buyer can pay online by bank card.

Online bank card payments are made through Stripe's electronic payment system. More information about Stripe: https://stripe.com/en-hu

9.3 E-invoice

The Company  shall apply an electronic invoice in accordance with Section 175 of Act CXXVII of 2007 on Value Added Tax, to which the customer gives its consent by accepting these Terms and Conditions.

By making a purchase on the Website, the customer gives his/her consent to the use of the e-mail address used by the Company when ordering to send an electronic invoice with a qualified electronic signature, and declares that it has a system suitable for receiving and processing electronic invoices. If the e-mail address provided by the customer at the time of the order changes, the customer is obliged to notify the Company in writing immediately.

10. Transport

The Seller delivers exclusively to an address in Hungary, through the following service providers:

Magyar Posta Zrt. (MPL)

FoxPost Zrt.

The customer will be informed of the maximum cost of transport and packaging before the conclusion of the contract.

Unless otherwise agreed in writing, the delivery time is no more than 3 working days from the confirmation of the order by the Seller. In the event of a delay by the Seller, the buyer is entitled to set an additional deadline of 2 working days by e-mail. If the Seller fails to perform within the additional deadline, the buyer is entitled to withdraw from the contract.

11. Reservation of rights

The Seller retains ownership of the product until the full payment of the consideration (price of the ordered product(s) + shipping costs + any other costs included in the order) by the Buyer.

If the Buyer has previously ordered a product through the Website without receiving it during delivery (not including the case when the Buyer has lawfully exercised its right of withdrawal), or the ordered product has been returned to the Seller with an unsearched indication, the Seller shall make the fulfilment of the new order subject to the payment of the purchase price, delivery costs and any other costs included in the order in advance.

The Seller or the carrier acting on its behalf may withhold the delivery of the ordered product to the buyer until it is satisfied that the payment of the price of the product, the delivery cost and any other costs included in the order has been successfully and fully paid to the Seller. If the price of the product, the shipping cost and any other costs included in the order have not been paid in full to the Seller, the Seller may call on the buyer to supplement the total amount.

12. Complaint handling and enforcement options

12.1 Complaint

Pursuant to Section 15 (1) of the Criminal Code. Under

• complaint: an objection filed against a consumer company with the aim of eliminating any infringement of individual rights or interests related to the conduct, activity or omission of the undertaking or a person acting in the interest or on behalf of the undertaking in relation to the direct connection with the distribution or sale of the goods to consumers, with the exception of claims for implied warranties, product warranties or guarantees.
• consumer dispute: a dispute related to the conclusion and performance of a sales contract between a consumer and a business, or in the absence of a separate sales contract concluded between the consumer and the business, a dispute related to the quality and safety of the product, the application of product liability rules or the quality of the service.

Complaints can be submitted at the following contact details and in the following ways (by all customers):

In writing on the Website by clicking on the "Contact Us" button, providing your name, e-mail address and possibly your phone number. You can describe your complaint in the "Comment" section.

In writing via the following e-mail address: otaraczky@sentovivo.eu

Unless otherwise provided by a directly applicable legal act of the European Union, the Company shall respond to the consumer's written complaint in a verifiable manner within thirty days of receipt and shall take measures to communicate it. The Company shall justify its position rejecting the complaint.

The Company may refrain from investigating a complaint with the same content as the content of the previous complaint answered on the merits, made by the same consumer, with repeated information without new information, as well as a consumer complaint made by an unidentifiable person.

If the consumer dispute between the Company and the consumer is not resolved during the negotiations, the following legal enforcement options are available to the consumer:

12.2 Conciliation Board Procedure

Consumer disputes can also be resolved out of court. In the event of rejection of the complaint, the consumer shall be entitled to submit a complaint to the conciliation body of the consumer's place of residence or residence, or failing that, to the conciliation body designated by the consumer in the application. The condition for initiating the procedure of the conciliation board is that the consumer attempts to settle the dispute directly with the company concerned. The Company is obliged to cooperate in the conciliation board procedure The Company has not done so in accordance with Section 12 (1) of the Fgytv. 36/C (1) of the Decree.

Further rules on the procedure of the conciliation board are contained in Sections 18-37/A of the Arbitration Act, and more information about the conciliation boards (registered office, telephone contact, internet access and mailing address) is available here: https://www.bekeltetes.hu

12.3 Court proceedings

The consumer is entitled to enforce his or her claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The consumer may also bring a lawsuit before the court with jurisdiction over his or her domicile in Hungary or, failing that, his or her domicile.

12.4 Consumer protection authority procedure

The consumer may turn to the consumer protection authority if he has experienced a consumer protection violation by the Company and has previously attempted to settle the dispute with the Enterprise.

The consumer protection authority does not have jurisdiction over disputes related to the conclusion, validity, legal effects and termination of the contract concluded between the consumer and the Enterprise, as well as the determination of the breach of contract and its legal effects, which are typically related to the fulfilment of implied warranty, warranty or compensation obligations. In order to settle such individual consumer disputes, the consumer may turn to the court or initiate the procedure of the conciliation board.

The consumer protection authority is the government office competent according to the consumer's place of residence.

You can read more about the consumer protection authority procedure here: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

The list of government offices is available here: http://www.kormanyhivatalok.hu/

12.5 Online Dispute Resolution Platform

The Online Dispute Resolution website (https://webgate.ec.europa.eu/odr) can also be used for dispute resolution. Through the ODR platform, consumers can complain about the products or services they have purchased online and ask a neutral third party, i.e. an alternative dispute resolution entity, to handle the complaint. You can read more about this at the following link: https://fogyasztovedelem.kormany.hu/#/online_vitarendezes_2

13. Code of Conduct

The Company does not have a code of conduct in accordance with the Act on the Prohibition of Unfair Commercial Practices Against Consumers.

14. Consumer Information

14.1 Implied warranty, product warranty, warranty

a.) Warranty

- In what cases can the consumer exercise his implied warranty right?

In the event of a defective performance by the Enterprise, the consumer may enforce an implied warranty claim against the Undertaking in accordance with the rules of the Civil Code. The Company performs defectively if the product does not meet the quality requirements established in the contract or by law at the time of performance.

The Company shall not perform in error if:

• the consumer knew about the defect at the time of concluding the contract, or should have known about the defect at the time of concluding the contract.
• the taste of the product alone does not suit the buyer (while the product meets the quality requirements set out in the contract or by law).

 - What rights are the rights of the consumer based on his implied warranty claim?

The consumer may make the following implied warranty claims, at his or her choice: he or she may request (i) replacement of the product to be ordered, except if the fulfilment of this is impossible or would result in disproportionate additional costs for the Company compared to the fulfilment of its other claims. If you did not request or could not request the replacement, you may request (ii) a proportionate reduction of the consideration or, as a last resort, (iii) withdraw from the contract. You may also switch from your chosen implied warranty right to another one, but the cost of the transition shall be borne by the consumer, unless it was justified or the Company gave a reason for it.

- What is the deadline for the consumer to enforce his implied warranty claim?

The consumer is obliged to notify the defect immediately after discovering it, but no later than within two months of discovering the defect. At the same time, we would like to draw the attention of consumers to the fact that they can no longer enforce their implied warranty rights beyond the two-year limitation period from the performance of the contract.

 - Against whom can you enforce your implied warranty claim?

The consumer may enforce his implied warranty claim against the Enterprise.

- What other conditions are there for the enforcement of implied warranty rights?

Within one year of performance, there are no other conditions for the enforcement of his implied warranty claim than the notification of the defect, if the consumer proves that he or she purchased the product from the Enterprise. However, after one year has passed from the date of performance, the consumer is obliged to prove that the defect identified by the consumer already existed at the time of performance.

b.) Product warranty

- In what cases can the consumer exercise his right to a product warranty?

In the event of a defect in the product, the consumer may enforce an implied warranty or product warranty claim specified in point a) in accordance with the rules of the Civil Code.

- What rights does the consumer have based on his product warranty claim?

As a product warranty claim, the consumer may request the replacement of the defective product in terms of the nature of the product.

- Against whom can you enforce your product warranty claim?

You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as the manufacturer).

 - In what cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the characteristics specified in the manufacturer's description.

- What is the deadline for enforcing your product warranty claim?

The consumer may enforce his or her product warranty claim within two years from the date of placing the product on the market by the manufacturer. At the end of that period, the consumer loses that right.

- What rule of proof applies in the case of enforcing a product warranty claim?

In the case of a product warranty claim, the consumer must prove that the product defect existed at the time of placing the product on the market by the manufacturer.

- In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that

• the product has not been manufactured or marketed in the course of its business activities, or
• the defect was not recognisable at the time of placing on the market according to the state of science and technology, or
• The defect of the product is due to the application of a law or a mandatory official regulation. The manufacturer only needs to prove one reason for exemption.

We draw the consumer's attention to the fact that due to the same defect, he may enforce an implied warranty claim against the Company and a product warranty claim against the manufacturer at the same time, in parallel with each other. In the event of successful enforcement of your product warranty claim, you may only enforce your implied warranty claim for the replaced product against the manufacturer.

 We would like to draw the consumer's attention to the fact that the Company is not obliged to provide a warranty based on legislation, contract or unilateral legal declaration.

15. The consumer's right of withdrawal

The buyer qualifying as a consumer  is entitled to withdraw from the contract concluded with the Seller within 14 days without giving any reason, provided that the ordered product has not been opened. If the product has been opened, it cannot exercise its right of withdrawal (according to the relevant legislation, the consumer cannot exercise his right of withdrawal in respect of goods in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons).

The withdrawal period expires 14 days from the date on which the consumer or a third party designated by the consumer other than the carrier receives the goods. This does not affect the consumer's right to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

 If the consumer wishes to exercise his right of withdrawal, he or she is obliged to send a clear statement of his or her intention to withdraw (by electronic mail) to the address of the Seller specified in Section 1. You can also use the following model withdrawal statement for this purpose: [Sample Withdrawal Statement – Download Link]

The consumer may also fill in the model withdrawal declaration on the Website or submit another statement clearly expressing his or her intention to withdraw under the "Contact" menu item. If the consumer decides to do so, we will confirm the receipt of the withdrawal by sending an e-mail to the e-mail address provided by the consumer.

 The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal to the Seller before and in the manner indicated above.

It is the consumer's responsibility to prove that he or she has lawfully exercised the right of withdrawal.

Effects of withdrawal

If the consumer legally withdraws from the contract, we will refund all the consideration paid by the consumer, including the cost of delivery, without delay, but no later than 14 days from the date of receipt of the declaration of withdrawal (except for any additional costs incurred as a result of the consumer's choice of a mode of transport other than the cheapest standard mode of delivery offered by us). We will use the same payment method as the original transaction for refunds, unless the consumer expressly consents to the use of another payment method; The consumer does not incur any additional costs as a result of the application of this method of reimbursement. The refund can be withheld until the goods have been returned or the consumer has not confirmed that they have returned them: the earlier of the two dates must be taken into account.

 If the consumer legally withdraws from the contract, he or she is obliged to return the goods without delay, but no later than within 14 days from the notification of the withdrawal, or to hand them over to the Company or a person authorised by the Company to receive the goods, unless the Company has undertaken in the agreement to return the goods itself. The return is considered to have been completed within the deadline if the consumer sends the goods before the deadline.

The consumer bears the direct cost of returning the goods.

GreenStone Consulting Kft.